Cell phone providers use “deceptive” or  “aggressive” practices in one case out of five

By : Maryse Guénette

Do you sometimes get the impression that cell phone companies are taking far too many liberties? It’s not just an impression. According to a Canada-wide CRTC survey of 422 mystery shoppers representing a cross-section of society, one in five consumers falls victim to “deceptive” or “aggressive” practices.

These practices include inflated prices, lack of information and pressure selling. The latter tactic is used more often on women and people with disabilities, and occurs mostly in person-to-person situations.

After purchasing a package, some mystery shoppers also found that what they received was not what they were promised, that they were not supplied with the (mandatory) summary of essential information, and that the package was not easy to cancel during the trial period.