Still hoping for a refund for that airline ticket or some other service you purchased before the pandemic? To find out your rights, listen to the first podcast in a series entitled Les petits caractères avec Pierre Craig, produced by Option consommateurs (OC) (in French only). After the introductory news items, you’ll be able to hear the former host of La Facture, which is still being broadcast on Radio-Canada, talking with an expert. Stay tuned for upcoming podcasts that will be posted in the same location every two weeks. You’ll find them a little treasure trove of information!